Delivery & Returns

CLICK & COLLECT

Order may be collected in store during opening hours, you must bring the original payment card and a further form of identification such as a photo drivers’ licence or utility bill. We will send you an email to let you know your order is ready, this is typically 1-2 days for stock items.
Where size adjustments need to be made delivery is usually 5-7 working days. However, if the product needs to be ordered/made to your specification, collection is around 4-6 weeks.

Address/Opening Hours

Collection address 30 Upper Parliament Street Nottingham NG1 2AG.

Monday – Saturday
9:30am – 4:30pm

Delivery

Deliveries to mainland UK are FREE, we do not deliver outside the UK.
We send all deliveries to mainland UK addresses via Royal Mail Special Delivery or Royal Mail signed for. For security reasons we can only deliver to the card holders address.
Please contact us if you would like an item delivered on, or for a particular date. We will always try our best to get the item to you within your timescale where possible.
Standard stock items will be delivered within 1-2 working days once payment has cleared.
Where size adjustments need to be made delivery is usually 5-7 working days. However, if the product needs to be ordered/made to your specification, delivery is around 4-6 weeks.

Returns

If for any reason you change your mind about your purchase from www.levinsfinejewellery.co.uk you can return the item to us within 14 days of receipt for a full refund or exchange. The item must still have the tag attached and be unworn and returned in the same condition as received. We may refuse a refund if the item has been damaged, worn or if the tag has been removed.


Earrings
Unfortunately for hygiene reasons we cannot accept returns of earrings if the tamper proof packaging has been opened.

Personalised/Bespoke Items
Personalised items or items made to your specification including rings that have been sized cannot be returned for a full refund. This does not affect your statutory rights.

Postal Returns

Items may be returned by post using the returns form provided, to the following address:

Levins Fine Jewellery
30 Upper Parliament Street
Nottingham
NG1 2AG

IMPORTANT

Please ensure the item is packaged in a way that means it doesn’t get damaged. Damage caused by insufficient packaging may void any rights you have to take advantage of our refund or exchange policies.

Please be aware you are responsible for the cost of returning the item to us. We recommend Royal Mail Special Delivery which includes proof of delivery along with insurance (you must specify the correct cover). Please retain your proof of postage until you have received your refund.

In Store Returns

You can return the item in person to our Nottingham store at 30 Upper Parliament Street Nottingham NG1 2AG.

Refunds

Payment will be refunded within 14 days using the same payment method that you used when ordering the goods.
Damage or customer negligence voids any rights you have to take advantage of our refund or exchange policies. If you return goods to us that are outside of our returns policy, we will not refund you and the item will be returned to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.
These terms and conditions do not affect your statutory rights.
For more information please visit: www.adviceguide.org.uk