FAQ

Q: Why is there not an add to cart button on a product?

A: Some products are not available to order via our online store, please contact us if you are interested in this product.

Q: How do I know what ring size to order?

We can measure your finger size in our Nottingham store.

If you are buying a ring as a gift you can order the standard size and return it to us for a free resizing at a later date.

Q: Why isn’t my ring size showing?

Some rings cannot be resized, however we can get them made to fit. Please call our store for details.

Q: Can I choose a delivery day?

A: Yes please email or telephone us to request a day.

Q: Can I have goods delivered to a different address?

A: Due to security reasons we can only deliver to the card holders address.

Q: Do you take LMG Gemcheck Cards?

A: Yes we accept these cards in store.

Q: What payment methods do you accept?

A: We accept Visa and Mastercard online. In store we also accept American Express, LMG Gemcheck cards and Bacs payment.