Terms & Conditions

BACKGROUND:

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which goods are sold by us to consumers through this website, www.levinsfinejewellery.co.uk (“our site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods from our site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order goods through our Site. These Terms of Sale, as well as any and all contracts are in the English language only.

INFORMATION ABOUT US
Our site www.levinsfinejewellery.co.uk, is owned and operated by Levins Limited, a limited company registered in England under 10627613, whose registered address is 43 Alexandra Street, Nottingham, United Kingdom, NG5 1AY and whose main trading address is 30 Upper Parliament Street Nottingham NG1 2AG. Our VAT number is 264229306.
We are a member of The National Associations of Jewellers.

INTERNATIONAL CUSTOMERS
Please note that we only deliver within the United Kingdom.

ACCURACY OF CONTENT ON THIS WEBSITE
We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from us correspond to the actual goods and any errors will be wholly unintentional, however please note the following:
Images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
There may be a slight variance between the dimensions and weight shown and the actual goods and the description.

GOODS, PRICING AND AVAILABILITY
We cannot guarantee that goods will always be available. Stock indications are not provided on our site. If we do not have the item in stock, we will contact you to ask if you prefer to wait until the item is back in stock or cancel your order.
The price on the website is classed as an invitation to buy at the stated price and the contractual price is the price confirmed upon dispatch. (This is only the case when an item has been priced incorrectly. You will be notified of any error as soon as possible). We make all reasonable efforts to ensure that all prices shown on our site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. In the event that the price of goods you have ordered changes between your order being placed and us processing that order and taking payment, you will be charged the price shown on our site at the time of placing your order.
All prices on our site include VAT
Delivery options and related charges will be presented to you as part of the order process.

ORDERS
After completing your online purchase, you will receive a confirmation email detailing the products you have ordered. This confirmation email does not act as an acceptance of your order; the order acceptance will only take place when the products have been dispatched. Once the items have been dispatched you will receive a confirmation email, at which point a contract will exist under these terms and conditions
Our site will guide you through the ordering process. Before submitting your order, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order.
In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why in writing. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.
Any refunds due under this clause will be made using the same payment method that you used when ordering the goods.

RETURNS

For returns please see the returns terms & conditions https://www.levinsfinejewellery.co.uk/?page_id=5092.

REFUNDS
Payment will be refunded within 14 days using the same payment method that you used when ordering the goods.
Damage or customer negligence voids any rights you have to take advantage of our refund or exchange policies. If you return goods to us that are outside of our returns policy, we will not refund you and the item will be returned to you at your expense. If the item is returned again or you refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of the goods as we see fit without further notice.
These terms and conditions do not affect your statutory rights.
For more information please visit: www.adviceguide.org.uk

OUR LIABILITY
To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site.
To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to our site or any content included on our site.
Our site is intended for non-commercial use only. If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of our site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

EVENTS OUTSIDE OF OUR CONTROL (FORCE MAJEURE)
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
If any event described under this clause occurs that is likely to adversely affect our performance of any of our obligations under these Terms of Sale:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimise the delay;
To the extent that we cannot minimise the delay, our affected obligations under these Terms of Sale (and therefore the contract) will be suspended and any time limits that we are bound by will be extended accordingly;
We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of goods as necessary; If the event outside of our control continues for more than 14 days we will cancel the contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the contract is cancelled;
If an event outside of our control occurs and you wish to cancel the contract as a result, you may do so in one of the following methods,
Telephone: 0115 9881330;
Email: [email protected]
Post: Levins Fine Jewellery 30 Upper Parliament Street, Nottingham, NG1 2AG;
In each case, providing us with your name, address, email address, telephone number, and order number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the contract is cancelled.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

LINKS TO OUR SITE

You may link to our site provided that:
You do so in a fair and legal manner;
You do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists;
You do not use any logos or trade marks displayed on our site without our express written permission; and
You do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.

DISCLAIMERS
Nothing on our site constitutes advice on which you should rely. It is provided for general information purposes only.
Insofar as is permitted by law, we make no representation, warranty, or guarantee that our site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the content on our site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date.

VIRUSES, MALWARE AND SECURITY
We exercise all reasonable skill and care to ensure that our site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our site.
You must not attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any other server, computer, or database connected to our site.
You must not attack our site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of the above sub-clauses, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.

COMMUNICATION AND CONTACT DETAILS
If you wish to contact us with general questions or complaints, you may contact us by telephone at 0115 9881330, by email at [email protected], or by post at 30 Upper Parliament Street, Nottingham, NG1 2AG.
For matters relating to the goods or your order, please contact us by telephone at 0115 9881330, by email at [email protected], or by post at 30 Upper Parliament Street, Nottingham, NG1 2AG.
For matters relating to cancellations, please contact us by telephone at 0115 9881330, by email at [email protected], or by post at 30 Upper Parliament Street, Nottingham, NG1 2AG, or refer to the relevant clauses above.

COMPLAINTS AND FEEDBACK
We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
By email, addressed to Customer Service at [email protected]
By contacting Us by telephone on 0115 9881330.
By writing to us at 30 Upper Parliament Street, Nottingham, NG1 2AG.

HOW WE USE YOUR PERSONAL INFORMATION (Data Protection)
All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our privacy policy and Cookie Policy.

OTHER IMPORTANT TERMS
We may transfer (assign) our obligations and rights under these Terms of Sale (and under the contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected and our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the contract, as applicable).
The contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
No failure or delay by us in exercising any of our rights under these Terms of Sale means that we have waived that right, and no waiver by us of a breach of any provision of these Terms of Sale means that we will waive any subsequent breach of the same or any other provision.
We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms of Sale as they relate to your order, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.

LAW AND JURISDICTION
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England, Wales, Northern Ireland & Scotland.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in these terms and conditions takes away or reduces your rights as a consumer to rely on those provisions.
If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

CHANGES TO THESE TERMS AND CONDITIONS
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of our site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.